Welcome to our FAQ page! Below are the most common questions we receive from global buyers about our inflatable swimming rings, customization options, pricing, packaging, shipping, and more. If your question is not listed, feel free to contact us anytime — we are happy to help!
🛒 Product & Customization
Q1: Can I customize my own swim ring design?
Yes! We support OEM and ODM orders. You can send us your design, logo, or reference photo, and we’ll provide mockups, samples, and mass production.
Q2: What sizes and styles of swim rings do you offer?
We manufacture baby floats, kids’ swim rings, adult tubes, loungers, ride-on floats, and more. Sizes range from 40 cm (infants) to 130 cm (adults). Custom sizes are also welcome.
Q3: What material do you use? Is it safe?
We use phthalate-free PVC that complies with EN71, ASTM F963, REACH, and CPSIA standards. We also offer eco-friendly, recyclable PVC and TPU for special requests.
Q4: Can I print my logo or brand on the product?
Yes, we offer silk screen printing, heat transfer printing, and UV printing. You can choose logo placement, color, and size.
📦 Packaging & MOQ
Q5: What kind of packaging do you provide?
Options include:
- OPP bag (standard)
- Color box with barcode
- Blister or header card packaging
- Custom packaging with QR codes, logo, and instructions
Q6: What is your minimum order quantity (MOQ)?
- For custom OEM: 500 pcs per design (negotiable)
- For stock designs: 200 pcs or mixed models available
We support small e-commerce sellers and brand starters!
Q7: Do you provide free samples?
We offer pre-production samples at a low cost, refunded after bulk order. Sample lead time: 5–7 days.
🚢 Shipping & Lead Time
Q8: How long is the production time?
- For small OEM orders: 15–20 days
- For large bulk orders: 25–30 days
Faster delivery available for repeat customers.
Q9: What shipping methods do you offer?
- Sea freight (FOB/CIF/DDP) for bulk orders
- Air freight or express (DHL/UPS/FedEx) for urgent/small orders
- Amazon FBA & door-to-door delivery supported
Q10: Can you help with customs documents?
Yes! We provide Invoice, Packing List, B/L, CO, FTA, CE/EN71 test reports, etc. We assist with customs clearance in your country.
📄 Certifications & Quality
Q11: Are your products tested and certified?
Yes, all products comply with EN71, ASTM, CPSIA, and REACH standards. Test reports from SGS / Intertek / BV can be provided on request.
Q12: How do you ensure product quality?
- 100% air leak testing before packing
- Multi-step quality inspection during production
- Final check by our QC team before shipment
- Defective rate under 0.5%, replacement policy available
🤝 After-Sales & Support
Q13: What if I receive damaged or defective goods?
Please send photos or video within 7 days. We offer free replacement or refund for verified quality issues.
Q14: Do you support long-term partnerships?
Absolutely. We welcome distributors, e-commerce sellers, trading companies, and brands. Special pricing and support available for regular buyers.
Still Have Questions?
Contact us now via [email/email form/WhatsApp], and our team will reply within 12 hours. We look forward to supporting your business with safe, stylish, and reliable inflatable products!
Article link：https://www.vlefooena.com/manufacturer/4526/
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